Return Policy

Thank you for purchasing from Laotaobao! If you're not satisfied with your order, we offer a convenient and transparent return and exchange service.

1. Application deadline

You can request a return or exchange within 30 days of receiving your product (based on the signed-for date).

2. Return and exchange requirements

  • The product must be new, unused, and unwashed, with all original tags and packaging.
  • We will be responsible for returns/exchanges due to quality issues, damage, or incorrect shipment (e.g., wrong size or color).
  • Returns and exchanges due to subjective reasons (e.g., dislike or color not matching expectations) will not be accepted.

3. Return and exchange process

  1. Please contact us via our customer service email to submit a return or exchange request and provide your order number and relevant photos.
  2. Once your return or exchange conditions are confirmed, we will provide a return address and subsequent instructions.
  3. You must package the item securely and return it via tracked shipping, keeping proof of delivery.
  4. Once the item is confirmed to be correct, we will process your refund or exchange within 3-7 business days.

4. Shipping costs

  • For returns or exchanges due to product quality issues or incorrect shipment, Lao Taobao will cover the return shipping costs.
  • For returns or exchanges for personal reasons (such as an incorrect size or personal preference), shipping costs are the buyer's responsibility.

5. Refunds

  • Refunds will be made to the original payment account (e.g., PayPal, bank card, etc.).
  • The processing time for your payment will depend on the processing speed of your payment platform or bank.
  • For returns not due to quality issues, the original shipping costs will not be refunded.

6. Special circumstances

  • If the product is damaged during shipment or exhibits obvious quality defects, please contact us as soon as possible after signing for it and provide relevant photos.
  • If the wrong item is shipped, we will cover the return shipping costs and reship or refund you.

7. Other notes

  • Please do not return the product without customer service confirmation, as this may result in a refund being processed.
  • We recommend using a shipping method with tracking. If the return is unsuccessful due to loss or damage in transit, the buyer is responsible.
  • Returns and exchanges received after 30 days will not be accepted.

If you have any questions regarding returns or exchanges, please feel free to contact us at laotaobao@hotmail.com.

We will respond and assist you within 1-2 business days.