Privacy policy

Laotaobao respects and values your privacy. We are committed to protecting all personal information you provide when using this website. This Privacy Policy details what information we collect, how we use it, and the controls you have over it.

1. Information we collect

  • When you visit our website or use our services, we may collect the following types of information:
  • Personally identifiable information: including your name, email address, phone number, shipping address, and payment information;
  • Order and transaction information: such as product details, order number, payment status, and shipping information;
  • Technical information: including IP address, device type, browser information, access time, and pages visited;
  • Cookie information: used to support website functionality and analyze user behavior.

2. Purpose of information use

We collect your information primarily for the following purposes:

  • Processing orders, payments, shipping, and after-sales service;
  • Communicating with you about order status, product issues, or customer support;
  • Optimizing website content and service experience;
  • Preventing fraud and maintaining website security;
  • Compliance with legal and regulatory requirements.

3. Sharing and disclosure of information

We will not sell or rent your personal information to any unrelated third parties. However, we may share your information in the following circumstances:

  • With partners who provide services to us (such as logistics companies, payment platforms, and customer service systems) to fulfill orders or provide services;
  • When laws, regulations, or administrative or judicial authorities require disclosure;
  • To protect the legitimate rights and interests of Laotaobao or our users.

All partners are obligated to maintain confidentiality and use information only as necessary to fulfill their obligations.

4. Information storage and security

We implement reasonable security measures to protect your information, including but not limited to:

  • Encrypted data transmission;
  • Restricted data access permissions;
  • Use of secure servers and firewalls;
  • Regular backups and risk monitoring.

Once the purpose of the collection has been achieved, we will properly dispose of or delete your information by legal requirements.

5. Cookies and tracking technologies

We use cookies and other tracking technologies to:

  • Maintain login status and user preferences;
  • Analyze visitor behavior to optimize content.
  • Provide personalized recommendations and advertising services.

You may turn off cookies in your browser, but this may limit some functionality.

6. Information protection for minors

Our website is not intended for minors under the age of 16. If we collect information about minors without their guardians' consent, we will proactively delete it. If you are a guardian and discover such information, please contact us promptly.

7. User rights

You have the right to:

  • Inquire about the information we have collected about you.
  • Request corrections or updates to inaccurate information.
  • Request the deletion of your data where legally required.
  • Revoke authorization for the use of specific information (this may affect some service functionality).

To exercise any of these rights, please contact us using the contact information below.

8. Policy updates

We may update this Privacy Policy from time to time based on legal or business needs. Updates will be posted on this page and will take effect immediately. We encourage you to review this Policy regularly.

9. Contact us

If you have any questions or requests regarding this Privacy Policy, please contact us through the following methods:

Customer service email: laotaobao@hotmail.com
Customer service phone: +1 515-491-5082
Service hours: Monday to Friday, 9:00 AM–6:00 PM (excluding holidays)